General Information
Current Lead-Time & Service Levels
Dear all,
Thank you for your support of Festival Glass.
The reopening of hospitality is in full swing and we are currently seeing an unprecedented volume of orders coming through.
Even though we have increased our capacity through additional team members & extending shifts, which is helping us to manage this situation, we are not able to keep to our normal lead times with the current demand.
It is taking us slightly longer than normal to respond to all quote and order requests, so please bear with us.
Current Lead Times
2-5 colour decoration we are now quoting August for delivery
1 Colour decoration is currently 4 – 6 weeks
Issues within the supply chain are not helping and all lead times are subject to glassware being available, which is constantly changing on a daily/weekly basis.
Please also be advised that carriers are also experiencing a huge uplift in volume, so there may also be delays from both parcel & pallet carrier networks during this time.
We expect these lead times to be at this level throughout the summer on 2-5 colour decoration, however from 5th July we should see significant reduction in single colour lead times, bringing them back down to normal levels of within 4 weeks.
We thank you in advance for your patience & understanding and for your continued support of Festival Glass.
Minimum Order Quantities
Untoughened Glass
Process |
Minimum Order |
| Single Colour Printing | 576 pieces |
| 2-5 colour printing | 1200 pieces |
| Full wrap designs – (only available on certain glass Types) | 1200 pieces |
| Bespoke nucleation | 1200 pieces |
Fully Toughened Glass
Process |
Minimum Order |
| Single Colour Printing | 576 pieces |
| 2-5 colour printing | 1200 pieces |
| Full wrap designs – (only available on certain glass Types) | 1200 pieces |
| Bespoke nucleation | 1200 pieces |
 Lead TimesOur lead time for single colour prints is 2 weeks and the lead time for ceramic and Toughened multicolour is 2-3 weeks. However, it is important to acknowledge that our lead times will vary throughout our busiest periods such as summer. Please note lead time commences after you have responded to us with your approval of the PDF mock-up for your order. For a rush order please contact sales. All lead times are subject to glass availabilty.
|
 ToleranceDue to the nature of manufacturing processes items may become damaged during production or delivery and as a result of this Festival Glass exercise a 5-10% tolerance. This is an accepted industry standard and you will be credited for the difference if breakages occur. Please acknowledge that we can’t replace smaller quantities and therefore it is a good idea to purchase more glasses than you require.
|